Policies, Plainly Put

This policy explains how Flowers By Nora ("we," "us" or "our") collects, uses and protects your personal information when you visit our website, place an order or get in touch with us. We take your privacy seriously.

Using our website means you accept the terms set out in this policy.

a. What you tell us

• Your name, email address and phone number
• Billing and delivery addresses
• Payment details, handled securely by third-party processors (we never store full card numbers)
• Card messages, gift notes and delivery instructions
• Feedback, questions and anything you send through our forms

b. What we collect automatically

• Your IP address, browser and device details
• The pages you visit and how long you stay
• The site that sent you to us and what you search for here
• Cookies and similar technologies that make the site work better for you

• To take, prepare and deliver your flower orders
• To send order confirmations, delivery updates and service messages
• To answer your questions and look after you as a customer
• To make our website work better and easier to use
• To send you offers and news, but only if you've said yes
• To meet our legal obligations

Cookies help us remember your preferences and your cart, understand how the site is used and show advertising that's relevant to you. You can change your cookie settings in your browser, though turning cookies off may stop parts of the site from working.

We measure how the site performs and show relevant ads with tools such as Google Analytics, Meta Pixel and the Microsoft Advertising UET tag. To opt out of personalised advertising, visit:

• Google — adssettings.google.com
• Microsoft — account.microsoft.com/privacy/ad-settings
• Digital Advertising Alliance — optout.aboutads.info

We share your information only with trusted partners, and only when it's needed: payment processors, delivery partners, analytics and advertising partners, and hosting and IT providers. Each of them must handle it securely and lawfully.

• Ask to see the personal data we hold about you
• Ask us to correct or delete it, where the law allows
• Unsubscribe from marketing emails at any time with the link in each email
• Change your cookie settings in your browser or in the site's preferences

We keep personal data only for as long as the purposes above require, and protect it with industry-standard encryption and security measures. Even so, no online system can promise complete security.

Our services aren't meant for children under 13, and we don't knowingly collect their personal data. If we find that we have, we delete it.

Email

service@flowersbynora.com

Phone

+1 (844)-236-9077

We are happy to have you. We pride ourselves on quality products and service. We would like to make you aware of the Terms of Service (“Agreement”) that correspond to the use of our website.

• When you order from Flowers By Nora you enter into a legally binding contract. The agreement applies to all products and services we provide. Any information collected from you on our website is subject to a Privacy Policy. The Privacy Policy is stated within this agreement.
• This Agreement is subject to Nevada Laws. Any cause of action you may have with Flowers By Nora must be commenced within two years after the claim arises. All claims are subject to mandatory arbitration in the jurisdiction of Nevada, the venue being Superior Court. To access our website, you must be 16 years old and agree to the terms of the agreement.
• Flowers By Nora website can not be copied in any way.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Calling and Messaging

By submitting, you authorize Flowers By Nora to reach out to you via call, email, or text for information about your account needs. We will never share your personal information with third parties for marketing purposes. For help, reply HELP. To opt out of communications, reply STOP. Message and Data rates apply. Messaging frequency may vary. For more information, refer to the privacy policy on our website. Opt out of email by emailing STOP to service@flowersbynora.com.

• You must be 16 years old.
• You must agree to the terms of this agreement.
• You can't register for the use of a third party.
• For account security you are provided with a password. If you disclose your user ID or password to another person or entity and allow them to access your account, you are responsible for any transactions related to your account.

You must be 16 years old to purchase products on our website. When purchasing products, you agree to our terms and conditions.

• In addition to our delivery network, we also use UPS, FedEx and USPS to deliver our flowers and products.
• 2PM local time is the cut off for same day deliveries.
• Orders after 2PM will be delivered the following business day.
• Delivery hours are typically 9am to 7pm local time.
• Orders placed on Sunday will be scheduled for delivery the following Monday.

Delays

We will make every effort to contact you.

Undeliverable Locations

These are not limited to cemeteries, cruise ships, airport terminals, post office boxes, remote locations and rural locations.

Non-Delivery / Late Delivery

Some conditions are outside our control: road closures, traffic conditions, lack of access to the delivery address and weather conditions, or an incorrect or insufficient address provided. These orders will be rescheduled at the next available delivery time or date. In the case of non-deliveries, you must claim non-delivery within 48 hours of the order's delivery date.

If there is no response upon delivery, the florist will call the recipient; if there is no response, the florist will leave the order at the door. If there is a security concern, if the weather is inclement or there is an exterior temperature concern, the order will be taken back to the shop and will go out for re-delivery the following business day.

• Will apply on delivery orders. They are stated at checkout.
• Some rural locations may require an additional service charge.
• Any orders refused by the addressee will not be refunded.

• If a floral container or vase is not available, a similar container will be substituted.
• Flower arrangements and assorted flowers: if some flowers are not available, we will substitute other kinds of flowers at equal or greater value.
• Specialty gifts may be substituted with another specialty gift of equal or greater value within the same category.

Flowers By Nora website is protected by US copyright laws. The website is only for your personal use.

All customers agree to indemnify and hold harmless Flowers By Nora and all of its officers, directors, owners, agents, employees, information providers, affiliates, licensors and licensees from and against any and all liability and costs incurred by the Indemnified Parties in connection with any claim. You are required to cooperate should any defense of any claim occur.

The Flowers By Nora mobile message service (the “Service”) is operated by Flowers By Nora (“Flowers By Nora”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Flowers By Nora's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Flowers By Nora through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.

Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Flowers By Nora. Your participation in this program is completely voluntary. We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to +1 (844)-236-9077 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message.

No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Flowers By Nora mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to +1 (844)-236-9077 or email service@flowersbynora.com. We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service. We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

We deliver across the United States, covering both residential and commercial addresses. Same-day delivery is available in select areas for orders placed before 2 PM local time.

• Our standard delivery window is between 9 AM and 7 PM, Monday through Saturday.
• Sunday deliveries are offered in specific areas. Availability can be checked during the checkout process.
• While we do our best to meet your requested delivery time, we cannot guarantee specific delivery times.

• Delivery fees vary depending on the destination and the type of delivery service selected.
• Express and same-day delivery options are available for an additional fee, which will be calculated at checkout.

Once your order has been successfully delivered, we will send you an email confirmation. For business addresses, please ensure someone is present to accept the delivery.

If we are unable to complete the delivery on the first attempt due to an incorrect address or the recipient being unavailable, we will contact you to arrange a redelivery. Please note that additional fees may apply for redelivery.

• We offer refunds or replacements for products that arrive damaged or do not meet quality expectations.
• To request a refund or replacement, please provide your order number, a detailed description of the issue, and, if possible, photographs of the product.

• Cancellations are accepted up to 24 hours before the scheduled delivery date. Orders canceled after this period may incur a cancellation fee.
• For same-day delivery orders, cancellations must be made within one hour of placing the order.

If you have any questions or concerns regarding your order, please contact us at service@flowersbynora.com or call +1 (844)-236-9077. Our customer service team is available on Monday–Friday 8AM–8PM & Saturday 8AM–5PM.

Email

service@flowersbynora.com

Phone

+1 (844)-236-9077

Occasionally, certain flowers or containers may be unavailable due to seasonal variations. In such cases, we reserve the right to make substitutions of equal or greater value.